Refunds And Cancellations Policy

Refund and Cancellation Policy

At Jarsome, we take pride in delivering premium-quality containers that blend elegance with functionality. Your satisfaction is our priority, and we have outlined a clear and customer-centric Refund and Cancellation Policy to ensure a smooth shopping experience.

1. Refund Policy

We are committed to addressing your concerns and providing fair resolutions. Our refund policy is designed to align with your needs while maintaining the quality of our products.

  • Eligibility for Refunds:
    Refunds are applicable for eligible products listed on our website. Products must be unused, in their original packaging, and returned in the same condition as delivered.

  • Timeframe for Refund Requests:
    Refund requests must be submitted within 7 days of receiving the product. Requests beyond this period may not be eligible.

  • Refund Processing:

    • Once a refund is approved, we will initiate the process immediately.
    • The amount will be credited back to your bank account or original payment method within 5-7 working days.
    • Customers will receive an email confirmation once the refund has been processed.

  • Cancellation Refunds:

    • If you cancel your order before shipment, a full refund will be processed without any deductions.
    • For orders canceled after shipment, the refund will be processed only after the product is returned to us and undergoes a quality check.

  • Exceptions:
    Refunds will not be applicable for:

    1. Products damaged due to misuse or mishandling.
    2. Personalized or customized items unless they arrive damaged or defective.

2. Shipping Policy

We understand that timely delivery is key to a great shopping experience. Here’s how we ensure smooth shipping for your orders:

  • Order Processing Timeline:

    • Orders are processed and dispatched within 1-3 working days after order confirmation.
    • You will receive an order confirmation email along with a tracking number once your order is shipped.

  • Delivery Timeline:

    • Minimum Timeline: Products are typically delivered within 3-5 working days in metro cities.
    • Maximum Timeline: Delivery may take up to 7-10 working days, depending on your location or unforeseen circumstances such as holidays or weather conditions.

  • Shipping Charges:

    • Shipping charges, if applicable, will be mentioned during the checkout process.
    • We aim to provide free shipping for bulk or promotional orders whenever possible.

  • Order Tracking:
    Track your order conveniently using the tracking link provided in your email. If you face any issues, our support team is always here to assist.

3. Return Policy

If you are unsatisfied with your purchase, we’ve made returning products simple:

  • Initiating a Return:

    • Returns must be initiated within 7 days of product delivery.
    • Contact our support team at order@jarsome.com or call us at 9289010920 to begin the process.

  • Return Conditions:

    • Products must be returned in their original packaging, unused, and free from any damage.
    • Once received, our team will inspect the product. Approved returns will be processed for refund or exchange.

4. Contact Us for Assistance

Our team is here to assist you with any questions or concerns related to refunds, cancellations, shipping, or returns.

  • Address:
    VM Can Industries Pvt. Ltd.,
    16, 3rd Floor, Mercury House,
    Wazirpur Commercial Complex,
    Delhi - 110052

  • Phone:
    9289010920

  • Email:
    order@jarsome.com

We look forward to serving you and ensuring your experience with Jarsome is exceptional. Explore our range of elegant, airtight containers designed to keep your kitchen stylish, fresh, and organized.